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Managed GLPI Cloud Service Package Inclusions

Our managed GLPI Cloud service package is designed to provide a comprehensive solution for your IT asset management and helpdesk needs. Here's what is included in our service package:

Initial Setup and Configuration​

  • Installation: We handle the complete installation of the latest GLPI version on our cloud infrastructure.
  • Configuration: Custom configuration to match your organization's specific requirements.
  • Data Migration: Assistance with migrating existing data to your new GLPI instance.

Ongoing Maintenance​

  • Regular Updates: Automatic updates to ensure your GLPI instance is always running the latest version.
  • Security Patches: Regular application of security patches to protect against vulnerabilities.
  • Performance Monitoring: Continuous monitoring of performance to ensure optimal operation.

Security and Compliance​

  • Data Encryption: Encryption of data in transit and at rest to ensure data security.
  • Regular Backups: Daily backups of your GLPI data with a retention policy that suits your needs.
  • Disaster Recovery: Robust disaster recovery plan to ensure quick restoration of services in case of an incident.
  • Compliance: Adherence to industry compliance standards and best practices.

Support and Assistance​

  • 24/7 Support: Round-the-clock access to our team of GLPI experts for any issues or queries.
  • Dedicated Account Manager: A dedicated point of contact for personalized assistance and support.
  • Training and Onboarding: Training sessions and onboarding support to help your team get the most out of GLPI.

Customization and Integration​

  • Custom Workflows: Setup of custom workflows to match your business processes.
  • Plugin Management: Installation and management of GLPI plugins to extend functionality.
  • Third-Party Integrations: Integration with other IT systems like LDAP, Active Directory, and more.

High Availability and Scalability​

  • High Availability: Infrastructure designed for high availability to ensure minimal downtime.
  • Scalability: Easy scalability to accommodate the growing needs of your organization.

Reporting and Analytics​

  • Custom Reports: Creation of custom reports to provide insights into your IT operations.
  • Dashboards: Interactive dashboards for real-time monitoring of key metrics and KPIs.

Our managed GLPI Cloud service package is tailored to provide a seamless, secure, and efficient IT asset management solution, allowing you to focus on your core business activities while we take care of the technical aspects.