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Key Features of GLPI for IT Asset Management

GLPI (Gestionnaire Libre de Parc Informatique) is a comprehensive open-source IT asset management tool. Here are some of the key features that make GLPI a powerful solution for managing your IT assets:

Inventory Management​

  • Hardware Inventory: Track and manage all hardware assets, including computers, servers, and network devices.
  • Software Inventory: Keep a detailed record of all software installed across your devices, including versions and licensing information.
  • Asset Lifecycle Management: Monitor the entire lifecycle of your assets from acquisition to retirement.

Configuration Management​

  • CMDB (Configuration Management Database): Maintain a centralized database of configuration items (CIs) and their relationships.
  • Change Management: Manage and track changes to your IT environment to minimize disruptions and maintain stability.

Helpdesk and Ticketing​

  • Ticket Management: Efficiently manage and resolve IT support tickets, ensuring timely responses and resolutions.
  • SLA Management: Define and monitor service level agreements to ensure compliance with support standards.
  • Knowledge Base: Build a knowledge base of solutions to common issues, enabling faster resolution of tickets.

Reporting and Analytics​

  • Custom Reports: Generate detailed reports on various aspects of your IT assets and support operations.
  • Dashboards: Create interactive dashboards to visualize key metrics and performance indicators.
  • Export Options: Export data to various formats (CSV, PDF, etc.) for further analysis and sharing.

Integration and Extensibility​

  • API Access: Use GLPI's API to integrate with other IT management tools and systems.
  • Plugins: Extend GLPI's functionality with a wide range of available plugins to meet specific business needs.
  • Third-Party Integrations: Seamlessly integrate with other systems such as Active Directory, monitoring tools, and more.

User Management​

  • Role-Based Access Control (RBAC): Define user roles and permissions to control access to various modules and features.
  • Multi-User Support: Support for multiple users, allowing collaboration and efficient management of IT operations.

Security and Compliance​

  • Data Security: Ensure the security of your data with robust access controls and encryption.
  • Compliance: Use GLPI to maintain compliance with industry standards and regulations such as GDPR and ITIL.

GLPI provides a comprehensive set of features that empower organizations to effectively manage their IT assets and support operations, improving efficiency and reducing costs.