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Customer Support for Managed GLPI Cloud Service

Providing exceptional customer support is a cornerstone of our managed GLPI Cloud service. Here’s what you can expect from our support offerings:

24/7 Availability​

  • Round-the-Clock Support: Our support team is available 24/7 to assist you with any issues or questions, ensuring you receive help whenever you need it.
  • Multiple Channels: Support is accessible through various channels including email, phone, and live chat.

Dedicated Account Manager​

  • Personalized Assistance: Each client is assigned a dedicated account manager who acts as your primary point of contact for all support-related inquiries.
  • Tailored Support: Your account manager understands your specific setup and requirements, providing customized support and recommendations.

Onboarding and Training​

  • Initial Setup Assistance: We provide comprehensive support during the initial setup and configuration of your GLPI instance to ensure a smooth start.
  • User Training: Training sessions are available for your team to help them get the most out of GLPI, including tips and best practices.

Issue Resolution​

  • Fast Response Times: We prioritize quick response times to address your issues promptly and minimize any disruption to your operations.
  • Troubleshooting: Our team of GLPI experts can diagnose and resolve a wide range of technical issues, ensuring your system runs smoothly.

Proactive Support​

  • Regular Check-Ins: We conduct regular check-ins to review your GLPI instance's performance and address any potential issues before they become problems.
  • System Monitoring: Continuous monitoring of your GLPI instance helps us detect and resolve issues proactively.

Customization and Optimization​

  • Custom Configuration: Assistance with customizing your GLPI instance to fit your specific business processes and workflows.
  • Performance Tuning: Recommendations and support for optimizing the performance of your GLPI instance.

Knowledge Base and Documentation​

  • Comprehensive Resources: Access to a rich knowledge base and documentation, including how-to guides, FAQs, and troubleshooting tips.
  • Self-Service Options: Empowering you with the information needed to resolve common issues independently.

Feedback and Improvement​

  • Customer Feedback: We actively seek feedback from our clients to continually improve our support services and address your evolving needs.
  • Continuous Improvement: Based on feedback and industry trends, we regularly update our support practices to ensure they remain effective and relevant.

Our commitment to providing high-quality customer support ensures that you can rely on our expertise and assistance to make the most of your managed GLPI Cloud service.