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Backup and Data Recovery for Managed GLPI Cloud Instances

Ensuring the safety and integrity of your data is crucial. Here’s how we handle backups and data recovery for your managed GLPI Cloud instance:

Regular Backups​

  • Daily Backups: We perform daily backups of your entire GLPI instance, including all configurations, data, and attachments.
  • Incremental Backups: Incremental backups are taken periodically to capture changes made since the last full backup, ensuring minimal data loss.

Backup Storage​

  • Secure Storage: Backups are stored in secure, geographically dispersed data centers to protect against data loss due to localized incidents.
  • Encrypted Backups: All backups are encrypted using advanced encryption standards (AES) to ensure data security even in storage.

Retention Policy​

  • Retention Period: We maintain backups for a predefined period, typically ranging from 30 to 90 days, based on your specific requirements.
  • Custom Retention Policies: Custom retention policies can be implemented to meet your organization's compliance and data retention needs.

Backup Verification​

  • Regular Testing: Backups are regularly tested to ensure they can be successfully restored and that data integrity is maintained.
  • Verification Checks: Automated verification checks are performed to confirm that backups are complete and free from corruption.

Data Recovery​

  • Quick Recovery: In the event of data loss or corruption, we can quickly restore your GLPI instance from the latest backup, minimizing downtime.
  • Granular Recovery: We offer the ability to recover specific data, such as individual records or configurations, without needing to perform a full restore.

Disaster Recovery​

  • Disaster Recovery Plan: We have a comprehensive disaster recovery plan in place to ensure business continuity in case of major incidents.
  • Failover Systems: Redundant systems and failover mechanisms are in place to maintain service availability during disasters.

Customer Support​

  • 24/7 Support: Our support team is available around the clock to assist with any backup or recovery issues.
  • Proactive Monitoring: Continuous monitoring of backup processes to ensure they are completed successfully and to address any issues promptly.

Compliance and Best Practices​

  • Regulatory Compliance: Our backup and data recovery processes comply with industry standards and regulations such as GDPR and ISO/IEC 27001.
  • Best Practices: We follow industry best practices for backup and recovery, regularly reviewing and updating our procedures to ensure optimal protection.

By implementing robust backup and data recovery procedures, we ensure the safety and availability of your GLPI data, providing peace of mind and business continuity.